Jennifer B. Davis
I was reminded recently of the important connection between storytelling and branding. There was a good presentation about from Mickey Connolly, who is a founder of the training and development company Conversant and co-author of the Communication Catalyst (another one I'd recommend).

Danny Meyer in his book Setting the Table related how he tries to turn diners in his New York City restaurants into evangelists. He talked about taking a page from the auto maker and watch manufacturer's playbooks, who have "long understood that people buy their products not just ecause of how the product itself performance, but to tell a story about themselves." His job as a business owner is to "give people a story worth telling."

So, what does your product brand tell your customers about themselves? Do you sell leading-edge technology so that your customers can feel like they are early adopter and insiders? Do you sell fashionable items, so that customers can feel chic? Do you sell at value pricing so that customers can feel frugal and responsible? Do you sell green products, so that customers can feel a part of a larger environmental movement? All products tell a story, some better than others, and the brands that understand that have a huge advantage.

It is a challenge for business leaders, no matter the size of the company, to think about what they want their customers to feel about themselves having bought, used or experienced the company's product. I have spent some time thinking about it for Creative Outlet Labs.
1 Response
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